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The following terms and conditions\napply to use of the IMCA online store and the logbooks and guidance and other\nmaterials and documents (collectively “Products”) published by IMCA.<\/p>
1.1 These are the terms and\nconditions on which we supply Products to you.<\/p>
2.1 We are the International Marine\nContractors Association (\u201cIMCA\u201d) which conducts business through IMCA Trading\nLtd registered in England and Wales with company number 07169292, registered\naddress Third Floor, 24 Chiswell Street, London EC1Y 4YX. Our registered VAT\nnumber is GB 262 7056 07.<\/p>
2.2 You can contact us by calling +44\n(0) 20 7824 5520, by email to publications@imca-int.com or by writing to us at\nIMCA Trading Ltd, 52 Grosvenor Gardens, London SW1W 0AU, UK.<\/p>
3.1 Our acceptance of your order will\ntake place when we send you a confirmation of your order by email, at which\npoint a contract will come into existence between you and us.<\/p>
3.2 If we are unable to accept your\norder, we will inform you of this and will not charge you for the Product.<\/p>
3.3 We will assign an order number to\nyour order and tell you what it is when we accept your order. It will help us\nif you can tell us the order number whenever you contact us about your order.<\/p>
4.1 The costs of delivery will be as\ndisplayed at the point of ordering.<\/p>
4.2 The Products will normally be\ndispatched within 5 days of your order confirmation and you should receive the Products\nwithin 14 days of them being dispatched, although please contact us if you have\nnot received the Products within 21 days of your order confirmation.<\/p>
4.3 For the avoidance of doubt any\ndelays caused by and\/or attributable to any third party delivery and courier\nservices are outside of our control and as such we will not be liable for\ndelays caused by such services and we are not able to take steps to minimise\nthe effect of the delay.<\/p>
You are responsible for the payment\nof any customs duties or other import or export charges that are required as\npart of the delivery of any Products to you. IMCA is not responsible for any\ndelays in delivery of Products to you that are caused by the customs clearance\nprocess.<\/p>
4.4 You will own the Products as soon\nas you pay for them and they will be your responsibility from the time they are\ndelivered to your address.<\/p>
4.5 We may have to suspend the supply\nof a Product to:<\/p>
(a) deal with technical problems or\nmake minor technical changes;<\/p>
(b) update the Product to reflect\nchanges in relevant laws and regulatory requirements; and\/or<\/p>
(c) if there are any problems with\nour supply chain.<\/p>
5.1 You can always end your contract\nby contacting us in accordance with clause 2.2. For most Products bought online\nyou have a legal right to change your mind within 14 days and receive a refund,\nhowever please see clause 6.2.<\/p>
5.2 Even if we are not at fault and\nyou do not have a right to change your mind, you can still end the contract\nbefore it is completed. If you want to end the contract in these circumstances,\njust contact us in accordance with clause 2.2 to let us know. We will refund\nany advance payment you have made for Products which will not be provided to\nyou, however please also see clause 6.2.<\/p>
6.1 If you end the contract for any\nreason after the Products have been dispatched to you or you have received\nthem, you must return them to us at the address set out in clause 2.2. IMCA should be notified by email within 7\ndays of the Product being delivered. If you are exercising your right to change\nyour mind you must return the goods within 14 days of telling us that you wish\nto end the contract, using a trackable service. \nTracking information should be communicated to IMCA by email within 7\ndays of the initial notification to return the goods.<\/p>
6.2 We will pay the costs of return:<\/p>
(a) if the Products are faulty\n(including damage in transit) or misdescribed; and\/or<\/p>
(b) if you are ending the contract\nbecause of an error in pricing or description or a delay in delivery due to\nevents outside our control.<\/p>
However, in all other circumstances (including\nwhere you are exercising your right to change your mind) you must pay the costs\nof return.<\/p>
6.3 If we are paying the costs of\nreturn, we will refund you the payment price you paid for the Products\nincluding delivery costs, by the method you used for payment. However, we may\nmake deductions from the payment price, as described below.<\/p>
6.4 If you are exercising your right\nto change your mind we may reduce your refund of the price (excluding delivery\ncosts) to reflect any reduction in the value of the goods, if this has been\ncaused by your handling them in a way which would not be permitted in a shop.\nIf we refund you the price paid before we are able to inspect the goods and\nlater discover you have handled them in an unacceptable way, you must pay us an\nappropriate amount. To summarise, all\nreturned goods should be in resalable condition.<\/p>
6.5 We will make any refunds due to\nyou as soon as possible. If you are exercising your right to change your mind,\nthen your refund will be made within 14 days from the day on which we receive\nthe Product back from you.<\/p>
6.6 Exchange of goods may be accepted\nat IMCA\u2019s discretion but will be subject to retuned goods being in resalable\ncondition and both return and delivery paid by you. IMCA should be notified of the intention to\nexchange goods received within 7 days of delivery, via email.<\/p>
7.1 There is no cooling off period\nfor digital Products (guidance documents, technical reports and other\nunspecified downloadable publications), which are delivered immediately online,\nwith no right of refund.<\/p>
8.1 We may end the contract for a Product\nat any time by writing to you if: (i) your payment does not properly go through\nand\/or (ii) we have insufficient stock of the Products.<\/p>
8.2 The UK Consumer Rights Act 2015\nsays that goods must be as described, fit for purpose and of satisfactory\nquality. If you have any questions or complaints about the Product, please\ncontact us in accordance with clause 2.2.<\/p>
9.1 The price of the Product will be\nthe price indicated on the order pages when you placed your order (VAT will be\nadded where necessary).<\/p>
10.1 Our liability to you shall not\nexceed the payment price of the Products. If no price is paid for the Products\nour liability to you shall not exceed GBP 10.<\/p>